Level AI (https://thelevel.ai) is a Mountain View, CA and Delhi, India based startup that was founded in 2018 by Ashish Nagar, a former Amazon Alexa AI leader and Stanford GSB alum. The company is backed by top VCs, technologists from Silicon Valley, and industry experts. Their mission is to augment the worker and not replace them, by using speech AI, NLP, and information retrieval systems to bring customers and businesses closer to one another.
Level AI offers a platform that can mine customer call data to gain 100x more valuable insights into your business. Their leading AI engine automatically extracts all sorts of analytics from your unstructured omnichannel customer data: from call center data and QA reports, to valuable business insights like customer or product analytics.
Some of the key features of Level AI include:
- Omnichannel CX Insights: See exactly what’s happening across voice calls, email, and chat conversations – from agent performance to QA scores of individual agents or teams.
- Uncover Critical Insights With Custom Reports: Generate custom reports, track your most important metrics, apply filters, group data, and much more with Level AI’s Query Builder™.
- Keep Your Stakeholders On The Same Page: Level AI is focused around VoC (Voice of Customer) and can automatically deliver custom reports to contact center leaders, as well as other business teams, such as product and compliance.
- Integrate With Your Favorite Data Analytics Tools: Combine your contact center data with your favorite analytics and business intelligence tools. The Level AI API allows you to seamlessly push large amounts of data to and from the platform.
Level AI also leverages the power of GPT models to revolutionize contact centers and customer service. GPT models are generative AI models that can produce natural language texts based on a given input. Level AI uses GPT models to create ChatGPT™, a feature that can generate natural and engaging responses for customers across different channels. ChatGPT™ can also assist agents with suggestions and scripts, as well as automate repetitive tasks and workflows.
Level AI has been praised by its customers for its user-friendly interface, practical features, and innovative conversation intelligence platform. The company claims that it can help contact centers reduce costs, increase revenue, improve customer satisfaction, and gain competitive advantage.
If you are interested in learning more about Level AI and how it can transform your contact center operations, you can visit their website (https://thelevel.ai), schedule a demo, or download their e-book on how companies are using analytics to uncover insights and boost contact center performance.
